Refund policy
Niyelle Boutique Return & Refund Policy
At Niyelle Boutique, we want you to shop with confidence and love every purchase!
Returns
We accept return requests for eligible items within 7 calendar days of confirmed delivery.
To qualify for a return:
- Items must be unworn, unwashed, and in their original condition.
- Original tags and packaging must be intact.
- Proof of purchase is required.
- All returns must receive approval before being shipped.
Once your return request is approved, please follow the provided return instructions and ship the package within 7 days of submitting your request.
Final Sale Items
Bodysuits, swimwear, lingerie, intimates, jewelry, beauty products, and face masks are final sale, except where required by law.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect. Original shipping charges are non-refundable except where required by law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly at Hello@niyellecosmetics.com with your order number and clear photographs of the issue.
Refunds
Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.
Exchanges
We do not currently offer direct exchanges. Eligible items may be returned according to this policy, and a new order may be placed.
Order Cancellations
Please contact us as soon as possible to request cancellation. Orders already being processed or shipped may not be eligible for cancellation.
How to Request a Return
Email Hello@niyellecosmetics.com with your order number, item details, and reason for return.
Please do not send items back without receiving return instructions.
Thank you for shopping with Niyelle Boutique — where style meets confidence!